Knowledge Manager
🎯 Primary Objective
To capture, organize, improve, and distribute organizational knowledge in support of employee onboarding, operational consistency, and scalable company growth.
📋 Summary
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🔑 Key Contributions
- Designed and managed the company's centralized knowledge management system within Notion, creating a structured and scalable repository for operational knowledge.
- Standardized training materials, documentation, processes, and best practices to improve onboarding consistency and employee development.
- Captured, organized, and integrated information from multiple channels including Zoom, Slack, email, meetings, and subject matter experts.
- Developed systems for distributing timely and relevant information to employees, helping bridge the gap between static documentation and rapidly changing operational knowledge.
- Partnered across departments to identify knowledge gaps, improve communication flows, and strengthen organizational learning.
📌 Why It Mattered
As Cartograph continued to scale, the ability to consistently transfer knowledge became increasingly important. By transforming fragmented information and tribal knowledge into accessible, organized, and actionable resources, this work improved onboarding, strengthened operational consistency, and helped preserve organizational intelligence during a period of rapid growth.
🎓 What I Learned
This role taught me that organizations do not scale through people alone; they scale through systems that allow knowledge, experience, and learning to be captured, shared, and continuously improved.
While my previous roles focused on creating information, intelligence, and execution, this role focused on preserving and distributing what the organization had already learned. I became increasingly interested in how knowledge moves through organizations, where it gets lost, how it can be made more accessible, and how communication structures influence organizational effectiveness.
Looking back, this role brought together many of the themes that had appeared throughout my career: information management, business intelligence, process improvement, communication design, and systems thinking. It was also the first role that explicitly focused on improving the organization itself rather than a specific department, account, or operational function.
In many ways, this role transformed my focus from managing systems within an organization to understanding how the organization itself functions as a system.